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General Terms and Conditions for Renting a Vehicle

Overall Terms: The person who rents a vehicle, called Client, has to read the following Rental Agreement and approve it by signing it. Breaking the terms of this rental agreement or if false information was provided will give the right to the company to end the rental period before the agreed drop-off date and hour. The Client is liable for all Damages and costs caused to the rented vehicle or by any drivers not named in this contract if he don’t purchased one of locatal protections and must be paid directly by you, in full, prior to leaving Romania and you may file for reimbursement from your provider. The Company reserves the right to refuse a rental or to extend the rental period. The sections of this Agreement also includes the information on the first page and other additional documents(ex:pick-up/drop-off report). Any modification/adjustment made to this Rental Agreement must be made in written and signed by both parties.

Forms Of Payment: The main driver must be in possession of a Credit Card in their own name, valid Passport or ID and driver’s license when picking up de car. The card will also be required to pay for local fees, extra equipment and anything purchased additionally. Cash and Debit Card are accepted if local protection was accepted at the counter. Accepted credit cards are Visa and Mastercard

Rental Period: the period between the agreed Date and Hour of pick-up and the agreed Date and Hour of Drop-off. With the written consent of the Company, with at least 24 hours ahead of initial drop-off, the rental period can be extended, meaning that the new Drop-off Date and Hour are the ones extended. Extension or late returns which was not announced 24h prior to the date and time of drop-off wil be subjected to 100 € penalty along with the rental fee for the extended days of rental. Dropping-off the car in another location must be communicated with at least 12 hours ahead and will be charged with 1 €/km as Dislocation. The company has the right to monitor the vehicle by remote electronic monitoring tools, has the right to locate, stop and recover the vehicle used outside the Romanian territory.

Please Note: it is your responsibility to return the vehicle in the same state as when you collected, also clean inside and outside, otherwise you will pay a cleaning tax of 15 euro. Please be aware that all cars have a non-smoking policy. 100 € fine will apply if this policy is not adhered to. 60 € will apply if the vehicle needs more than a standard washing procedure for beautifying to restore it to its pre-rental condition.

Please Note: It is the client’s responsibility to pay all bridge and highway fees (ex: the toll Fetesti on A2) and submit proof of payment at the return of the car, otherwise they will incur a penalty of 100 euros (fine Fetesti bridge crossing fee for both ways). The client authorises the lessor to deduct the cost of any charges and fees from the holding deposit. If the deposit is insufficient or has been returned to the client, then last one hereby authorises the company to charge the balance or full cost of any paid charges and fees to the same credit/debit card as used for the payment of the vehicle together with an administration fee of 20 for each and every unpaid offence incurred.

Responsabilities of Company: to provide operational vehicle according to the manufacturer’s recomendations. If vehicle is not in good working conditions (stated by an authorized mechanic or not according to the manufacturer’s manual; the client’s personal opinion or preferance is not included – for example the Client thinks that the car runs too slow) Company will suply another similar vehicle within 48 hours. If Company does not suply another vehicle, then it will return the Client’s money for the remaining rental period. Company is not responsible for damages and losses given to problems that are not in there control or blame and responsabilities in case of: accusation and costs (including legal ones)that are not covered by the products mentioned in this Agreement.

Responsabilities of Client: has to verify the vehicle before picking-up and driving it and take care of all legal documents of the car (in duplicate or original state, depending of the need of use). Besides the natural working damages of the vehicle, the Client will be responsible for any damages suffered during the rental period and will cover any repairing costs(no matter who is guilty) and financial damages suffered by Company because of the repairing the vehicle (for example losing other booking agreements). The damages suffered by Company because of the repair will be equal to the normal rental fee assigned to the rental period in which the car is not being used. Also, the client will cover all the administrative costs of the damages and will notify as soon as possible regarding the loss of the vehicle, damages or problems to it. If further damages are to appear, the Client is not allowed to use the vehicle without permission.

    • must take care of the vehicle, making sure that it is properly close and secure when not in use, that it is properly secured from bad weather conditions
    • to make sure that he/she properly fuels the vehicle, verify and mentain an adequate oil level, verify and mentain proper tire pressure, verify the level of the cooling liquid and will not overload the vehicle beyond the legal limit or the manufacturer’s limit. In contrary, the client will be responsible for all the damages caused by the above mentiond
    • will not use the car for transporting passengers over the law limit or manufacturer’s limit.
    • will insure the goods that he/she carries with rented vehicle and will not transport dangerous, toxic or inflamable goods.
    • will not use the rented vehicle on unauthorized roads, restricted roads, competition or illegal means
    • will not drive under drug use, alcohol use, medication use or any other toxic substance use
    • will not use the car for towing or other activities that are not approved by this rental agreement, the law/authorities or the manufacturer’s recomendation.
    • will not use the rented car for public transport or as a reward, allow anyother person to drive or use the rented vehicle without consent, allowed to sell, rent or foreign the rented vehicle.
    • will not eliminate the features or signals that state the origins of the vehicle.
    • has to cover the cost of fees and penalties caused by using the vehicle outside the law of conditions of this agreement.
    • has to inform regarding the location and condition of the rented vehicle when asked.
    • has to return the rented vehicle at date and hour agreed in the rental agreement. In the contrary, Company will take back the vehicle no matter in wich location, and the client will cover the cost.
    • is responsible for the rented vehicle until he/she returns the vehicle keys. If returns the rented vehicle out of bussines hours, client is responsible for the car until the location is open and keys in company possession. Protection and Excess: – Loss Damage Waiver(Damage + Theft) or LDW is not mandatory. LDW cost 10 euro/day(all car types) and reduces the renter financial responsability for the rented car between € 960 to € 3000 euro, based on the vehicle type. The preautorised amount for the excess will be released on the clients account in the next 30 till 45 days, depending on the bank wich issued the credit card used for this procedure.
    • Please Note: if you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.
  • Standard protection (CDW) – is an optional product that will be paid before picking-up the car. If the client is buying this product, he will receive the excess reduced
    • CDW does not cover: damage to the following parts exterior and mechanical components: chassis, engine, clutch, battery, locks, components on the underside of the vehicle, windows/windscreen, ceiling. Does not cover any service that is not authorized by our company, including repairs or roadside assistance charges; the cleanliness or damage from inside the vehicle (with the exception of those resulting from the collision); damage/losses of keys or the children seats, gps or other „extra” equipment. Does not cover negligence or premeditated actions; illicit/illegal using; driving the vehicle by unauthorised persons(under the age limit prescribed, undeclared, etc.); driving the vehicle under offroad conditions, on mountain trails, on roads restricted to public access etc; damage caused to the wheels/tires or the vehicle interior; breaking rules – for example exceeding the speed limit, etc.
  • Super Collision Damage Waiver(SCDW) – is optional and reduce the customer liabillity to a franchise between 100   to 400 euro depends of vehicle type.
  • SRC- Super Relax Cover– reduce customer liabillity to Zero. The client will not be charged for damages and he don’t need to let a Deposit, only the credit card details. SRC cover exterior and mechanical components as follows: car body, hood, chassis, windshield, windows, lockers, mirrors, motor, car batery, cluch – „imobilisation” costs of financial losses suffered by Company due to repairs of rented vehicle. Please Note: Costs of towing hitch//platform or unproperly fueled the vehicle, lack of fuel, loses or damages the vehicle keys, acts of the original vehicle or optional equipment (ticket parking, temporary plate) are not covered by any insurance or the inside of the machine and any other damage from incorrect use or negligence. In thouse event, company will retain in full the amount referred to in Franchise, Deposit or Excess. In the event of damage the company does not accept the forms of „Certified amicable settlement between the parties”.Age Restrictions & Additional drivers: minimum rental age is 19 years old. The company’s age-related charges and restrictions will apply to all additional drivers. Underage surcharge 19-24 years old and Over Age fee for drivers over 65 years old will apply 10 €/day up to a maximum of 60 €/rental. Cost for an additional driver is 6 €/day. Max 2 additional drivers allowed and all are subject to age restrictions. Fuel policy Options: when you pick your car up, the fuel tank will be full. If the car is returned with less fuel than at the time of take-over, the client will pay in full the cost of the result and value added tax plus 40 € as commission of administration.Outside Business Hours: Open 24h/7 for reservations but for delivery or returning vehicles outside the business hours the client will pay a fee of 24 €. Worcking schedulle: Monday – Frieday form 09:00 to 19:00, Saturday –Sunday from 09:00–17:00.If you fail to pick the car up at the arranged time and date and fail to inform us with 48 hours before your rental starts about new pick up time a No Show Fee will apply and you won’t receive any refund.Extra Equipment Conditions: additional extras will be subject to any applicable sales taxes.1.Airport Tax 15 €, included in the rental price 2.Deliveries and Collections out of the office 15 € each 3. Child Seat 4 €/day. For cleaning the child seat tapestry 50 € will be requested 4.Snow Chains 4 €/day 5.Winterisation Fee(equipment for winter conditions) 4.8 €/day between 01 Nov to 31 March 6. Car Wifi – 6 €/day 7. System GPS Satellite Navigation: 5 €/dayLegislation: the laws of the country in which it is signed this Contract shall apply to this agreement and any court which will forward to the actions relating to this Contract will comply with the legislation of the country of reference. All taxes in this agreement contain VAT.
  • Company Registration Details: Smart7Rental Services SRL, registered office at Sibiu-Romania, str Srhivelor nr. 2, workstation: Sibiu International Airport, company number J32/326/2014, VAT number RO33001606
  • If the optional devices are lost or broken the Company will charge – Car WIFI = 80 €, GPS=150 €, Child Seat = 100 €.
  • You can amend your rental, free of charge, at any point before your rental is due to start. Please call us to 0040727762787 if you wish to amend your booking. Certain amendments could affect the rental price, such as location, car group or time or date. If it does, you will be charged at current published price.
  • Cancellations, No Shows & Amendments: if you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded. If you cancel in the 48 hours period before pick-up, the money you’re paid will be refunded, minus 50 € cancellation fee. If you booked for less than 50 €, there won’t be any additional charge, but you won’t receive any refund.
  • Fuel tank Option is available for 100 € if is payd prior to pick-up and can be returned empty with no extra charge.
  • Driving Abroad: vehicles of categories Premium and Luxury may not leave the territory of Romania. Vehicles of other categories may circulate in European countries, subject to prior notification and the achievement of the acceptance of the company. To circulate with the hired vehicle aboard, the customer must pay a minimum fee: 65 € for less than 5 days rental or 12.5 €/day for more than 5 days rental. You should not take the vehicle and leave Romania without written permission from company, a 1000 € penalty fee will apply.
  • Car Hire Company Important Information: in the event of accident, breakdown or mechanical difficulties, you must call us at call center: 0040727762787 immediately. For accidents, a police report and an incident report will be required. If no protection was purchased you may be asked to pay an additional fee on top of the excess amount for immobilization cost. The client has the obligation to ensure that all damages have been included/specified in the repair report and help the company and insurance company in any legal action or court of justice.
  • Please Note: in the event of accident, any damage or theft, whatever the cause or who is the fault, even if the car was un-attended, the driver must obtain the relevant report from the Romanian Police. Failure to do so, or failure to provide a correcty competed police report to the rental agent on return of the vehicle will void the LDW, CDW, SCDW or SRC and the driver will be liable for the total cost of the damage up to and including the full value of the vehicle, including loss of use, adminis-trative cost and depreciation.

NON STOP call-center nr: 00727762787

Wichtige Infos

Die Selbstbeteiligung variiert je nach Auto-Typ (zw. 300 - 600 EUR)


* Woche: Montag 12.00 Uhr - nächsten Montag 12.00 Uhr
* Wochenende: Freitag 12.00 Uhr - Montag 12.00 Uhr

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